Email our team at hello@denoah.com (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions. 

Note: original shipping charges are non-refundable.

Returns

The items must be in unaltered condition, original packaging with the seal unopened to be qualified for a return. De Noahl reserves the right to reject any returned products that do not meet our standards. Once the return request is approved you will be provided with a prepaid return label and instructions through email on how to return your order.

Once the returned items have been inspected and approved, we will issue a refund. Based on your financial institution and processing time, it may take up to 7-14 days for a refund to be processed and updated on your bank statement.

Refunds

In the case of a refund, the appropriate tax amount of your order will be refunded. Shipping and handling fees (if applicable) may be deducted from the value of your refund unless the cause of the refund is an error from De Noah. Refunds will be issued in its original form of payment you used when placing your order. Based on your financial institution and processing times, it may take up to 7-14 days for a refund to be processed and updated on your bank statement. 

Exchange

As a small business, De Noah does not offer exchanges at this time unless the cause of the exchange is an error from De Noah. If you are unsatisfied or the items are damaged, please contact our Customer Care Team hello@denoah.com.

This Privacy Policy describes how De Noah (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from drvinno.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.